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Sophos APX Access Point management | troubleshooting t XG Firewall if the APX AP is not detected by the Firewall and the Trial for the Cloud WiFi Management is already expired ??!!

Angelo Orlando1

How to manage the new Sophos APX Access Point through the  XG Firewall if the new APX is not detected by the XG and the Trial for the Cloud WiFi Management is expired ??!! 

Unable to see in the cloud the situation for these APX missing from the XG console!

 

The update of the firmware for the APX need to be approved by the Cloud Console to be applied on the hardware.

 

Dear Sophos, I need to distribute between branches many of new APX and this is the current situation. Some are not detected needing new firmware

but the new firmware is like need the registration on the Cloud to be validated!

On some APX we already applied the new firmware update but after moving to the XG in our branches they are not detected by the XG Console

 

Why dnt give for the XG Firewall Registered Owners minimal functionality for the APX management as only Apply Firmware or Asset List ?  Think about please!

 

Thanks | Regards



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  • 0 in reply to Keyur

    Dear Keyur,

     

    do exist 2 different licenses for the WiFi APX Cloud Management?

     

     

    What to do as in my case? I have lost the control for some of the APX ..not appearing on the new Firewall Console and unable to  access using the  Cloud Console!

    Also..what if ..some devices registered in the WiFI AP Cloud were not been unregistered... now I cant do unregister them ... how to proceed?


    As for indications of Luca Toni..... can I ask to the Sophos Support extension for the Central Wi-Fi Standard License?

    Buying additional APX and facing again these issues..can I persist asking the extension for the Central of WiFi-Standard License.

    OR simply you want me to to buy the additional license to use APX under my Firewall XG ? :)

     

    Thanks

  • 0 in reply to Angelo Orlando1

    Hi  

    I would recommend you to contact local partner or your account manager and also open a service request with technical support to investigate the issue further.