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Sophos XG detect wrong user group

Hi everyone,

I'm using SFOS 17.5.7 MR7. I having an issue about user group.
I have Active directory server as a authentication server. I have some group for user where i can apply policy for each.
This was running fine. But recently I notice some users are associated to wrong group.
For example I'm an IT, I supposed to be in IT group, but Sophos XG put me in Staff group, which is a default group I set in Authentication server list.
And the most weirdest thing is that although XG put me in Staff group, it applies the IT policy for me. In IT policy, I only put IT group in Identity.

I checked all the configuration following the KB https://community.sophos.com/kb/en-us/123158 and https://community.sophos.com/kb/en-us/123161 and I'm quite sure I did right.

But I have no idea what's wrong with my XG. Could you please advice?

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0 Keyur over 6 years ago

Hi The Do

I would recommend to contact technical support and open a service request to investigate the issue further.

Please share us the service request number to keep a watch on the reported issue.
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0 guillaume bottollier over 6 years ago in reply to Keyur

Hello Keyur

as previoulsy said, a case #8896626 is opened since weeks without any construtive answer from support...
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0 Keyur over 6 years ago in reply to guillaume bottollier

Hi guillaume bottollier

Sorry for the inconvenience caused! The case is being handled by Global Escalation Team and they are working on the case with priority.

I will look into it and ask them to inform you at earliest with further progress over the case.
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0 Keyur over 6 years ago in reply to guillaume bottollier

Hi guillaume bottollier

Sorry for the inconvenience caused! The case is being handled by Global Escalation Team and they are working on the case with priority.

I will look into it and ask them to inform you at earliest with further progress over the case.
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