QR Code Whatsapp not working

Hi,

have you installed the XG CA on the devices?

Ian

Yes

Yes

When you review the logviewer which rule do you see causing the failure and for what reason?

Ian

thanks for replay, I'm solve this problem

Hi,

please advise what you did to resolve this issue, Thank you.

Ian

Hi rfcat_vk 

Whatsapp Web is using “Web Socket Protocol” which is currently not supported with SF OS.

Due to this reason with HTTPS scanning Whatsapp Web/QR code may not work behind the XG and as in work around you need to add the Whatsapp Web URL in bypass via FQDN based rule or with web exception rule with separate category.

Browser Header information:

================================================================

Request URL:wss://w5.web.whatsapp.com/ws

Request Method:GET

Status Code:101 Switching Protocols

Connection:Upgrade

Sec-WebSocket-Accept:U4fVJaZd7m6940GDhmFxhhnWWBs=

Upgrade:websocket

Accept-Encoding:gzip, deflate, br

Accept-Language:en-US,en;q=0.9

Cache-Control:no-cache

Connection:Upgrade

Host:w5.web.whatsapp.com

Origin:https://web.whatsapp.com

Pragma:no-cache

Sec-WebSocket-Extensions:permessage-deflate; cl

================================= 

Snapshot:

Whatsapp URL List:
===============

 web.whatsapp.com

whatsapp.net

cdn.whatsapp.net

mme6.whatsapp

mmx-ds.cdn.whatsapp

e12.whatsapp

snr.whatsapp.net

w1.web.whatsapp.com

w2.web.whatsapp.com

w3.web.whatsapp.com

w4.web.whatsapp.com

w5.web.whatsapp.com

Please find the Ideas portal URL for reference:

https://ideas.sophos.com/forums/330219-xg-firewall/suggestions/17526700-websocket?category_id=144855