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WAN active-active configuration not working

Hello Experts,

 

i have 2 WAN lines configured active-active with weight =1 for both. Line_1=30 MBPS and Line_2=10 MBPS. The problem is when Line_1 goes down the Line_2 is not coming up.

we loose internet but strangely ping works to google, I can browse google and search but when i click on any search results it doesn't work neither it works when I try to browse any site or outlook.

It works only when I change my local machine DNS to 8.8.8.8.

My DNS setting are 2 global DNS and 3rd is the ISP DNS.

 

SOPHOS support says its the problem with the internal DNS (LOCAL LAN). But i am wondering how it works with Line_1 with same setting in internal DNS?

 

Please help, Thanks



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