Sophos Firewall

Discussions Can't download firmware upgrade, button is greyed out

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Can't download firmware upgrade, button is greyed out

MMASLOUH over 6 years ago

Hi,

im trying to upgrade my sophos XG 135 but firmware upgrade button is greyed out.

i tried to upgrade manually but it failed.

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0 Badrobot over 6 years ago

What shows up under your Administration --> Licensing? Is this aspect sync'ing with Sophos Correctly? If you visit my sophos does the XG license show up as the correct serial number? Or is the firewall not able to connect to Sophos to properly register?
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0 Badrobot over 6 years ago

Hi MMASLOUH,

Did you ever figure anything out with the grayed out button?
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0 MMASLOUH over 6 years ago in reply to Badrobot

Hello,

im not in the office these days, i will do ur suggestion and give u a feedback.

thanks.
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