Sophos Firewall

Discussions unable to access webadmin

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unable to access webadmin

C2L over 6 years ago

Hello,

I have installed SFOS 17.5 on a SG device.

I cannot access the webadmin https://172.16.16.16:4444 from a windows 10pc but can only access the webadmin page from a windows 7pc.

For the windows 10 pc,

I do not get a warning that says the connection is not private, bascially it shows no connection. I have tried different browsers.

I am able to ping and connect to internet

I have also reset the admin console certificate.

I think it is a certificate issue but for the moment I am stuck.

Would welcome any help.

Thanks

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0 rfcat_vk over 6 years ago

Hi,

is it being blocked by your PCs defender/anti-virus software?

Ian
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0 C2L over 6 years ago in reply to rfcat_vk

Hi Ian,

No, Windows Defender is disabled ,AV installed do not block web traffic.

Later I was able to connect a new NAS to my network and access the NAS form the windows 10 pc using the self signed certificate from the NAS.

Charles
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0 Badrobot over 6 years ago in reply to C2L

Try adding the IP to the safe site list in the local zone in internet options in Internet Explorer and see if you can access the page using that, that should circumvent any potential Windows security aspects you may have set. Also you could disable smart screen.
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0 Hayim Caspy over 6 years ago in reply to C2L

Try incognito
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0 C2L over 6 years ago in reply to Badrobot

Hi,

Have tried adding IP to safe site in the local zone and also disabled smart screen.

No luck, still cannot access web admin console.
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0 LuCar Toni over 6 years ago in reply to C2L

Do you have a Monitor / Keyboard on this SG?

Try to Dump the traffic and verify the ports.

You can access the console and switch to advanced Shell (5 -3) Password should be admin / admin
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0 LuCar Toni over 6 years ago in reply to C2L

Do you have a Monitor / Keyboard on this SG?

Try to Dump the traffic and verify the ports.

You can access the console and switch to advanced Shell (5 -3) Password should be admin / admin
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Children

0 C2L over 6 years ago in reply to LuCar Toni

Hi,

I am able to connect to webadmin console from a windows 7 pc but not from a windows 10 pc.

From thw window 7 pc I have connected to the webadmin console to access the console.

Packets arrive ok and so is port 4444. I can send you the tcpdump but I do not know how to paste it here. I would like to apologies beforehand for my low IT skills.

From the windows 10 pc ,I have tried to connect to the WAN interface say https://192.168.0.1:4444 and I get the warning page and I am able to log in to the webadmin console; but I cannot on https://172.16.16.16:4444.

The windows 10 pc is connected to a switch which is connected to the LAN interface ;DHCP is activated on this interface.
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