How to troubleshoot on-box reporting issues

Hello Maichael,

You look to have the garner not logging/reporting issue detailed here:

Raise a case with Sophos and specifically reference having no logging or reports until after you restart garner. This should return it to function but it could fail again: service garner:restart -ds nosync

This should be done in advanced shell.

Emile

This problem is solved only one day with this command.
why Sophos does not solve this problem???????

This is a bug

Sophos is still working on the RCA in Garner. 

Workaround would be to disable the Notification (Email). 

When will this problem be solved??

You would be better off asking your reseller/partner for an answer rather than the forum.

Ian

When will this problem be solved?????????????

There is a KBA for this Issue:

https://community.sophos.com/kb/en-us/134173

We tested this solution , but it did not solve

When will the 17.5 MR8 release be released?

You actually disabled the Email Notifications (both) and restarted the Garner? Still failing with not Reports after some time? 

Yes i'm sure