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User Blacklisted Email will not released / 17.5.6

Hi Guys,

i have noticed the following behaviour.

When a user blacklist an email adress in his user portal, the incoming mails are quarantined.

When the users tries to release them the email gets stuck.

 

Attached the log in debug mode:

MSG   Jul 05 16:07:40 [ T_SMTPD-M]: new mail queued, add to inqueue 'ZRMBiD-ON8Bxm-JU-D'
23358 SIGALRM received
23358 1 queue-runner process running
23492 Starting queue-runner: pid 23492
23492 LOG: queue_run MAIN
23492   Start queue run: pid=23492
2019-07-05 16:07:41.242 [23492] Start queue run: pid=23492
23492 LOG: queue_run MAIN
23492   End queue run: pid=23492
2019-07-05 16:07:41.242 [23492] End queue run: pid=23492
23358 child 23492 ended: status=0x0
23358   normal exit, 0
23358 0 queue-runner processes now running
MSG   Jul 05 16:07:41 [ T_SMTPD-W]: Mail assigned to 'MS-23351' for scanning 'ZRMBiD-ON8Bxm-JU-D'
MSG   Jul 05 16:07:41 [  MS-23351]: scan request ZRMBiinfinD-ON8Bxm-JU-D
MSG   Jul 05 16:07:41 [  MS-23351]: S='admin@XXXXX.local' R='admin@XXXXX2.local' Subject='Blockierte Mail 2' Size='1365' Status='Mail has been queued for delivery.' src_ip='10.10.10.10' src_port=999
MSG   Jul 05 16:07:41 [ZRMBiD-ON8Bxm-JU]: [0x85b0f00](admin@XXXXX2.local)SF Policy Action: QUARANTINE
MSG   Jul 05 16:07:41 [  MS-23351]: move 'ILN4Me-qkc56V-Kq' to quarantine
MSG   Jul 05 16:07:41 [  MS-23351]: do_post_policy_stuff: q_path = /sdisk/spool//quarantine/0/q/
MSG   Jul 05 16:07:41 [ZRMBiD-ON8Bxm-JU]: ILN4Me-qkc56V-Kq <= admin@XXXXX.local R=ZRMBiD-ON8Bxm-JU
MSG   Jul 05 16:07:41 [  MS-23351]: processing for ZRMBiD-ON8Bxm-JU completed
MSG   Jul 05 16:07:41 [ T_SMTPD-W]: [SMTPD] mail 'ZRMBiD-ON8Bxm-JU-D' processed sucessfully

If the recipient's email address is deltet from the blacklist the delivery will work.

Is this correct behavior ?

 

Kind Regards,
Max



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Parents
  • We have received confirmation from Sophos and this is a confirmed behavior.

    As soon as an email is on the user blacklist, it is automatically quarantined.

    As soon as this release is released, it will be considered as completely new again, all checks will be scanned and the email will be quarantined again.

Reply
  • We have received confirmation from Sophos and this is a confirmed behavior.

    As soon as an email is on the user blacklist, it is automatically quarantined.

    As soon as this release is released, it will be considered as completely new again, all checks will be scanned and the email will be quarantined again.

Children