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Security Heartbeat Missing

Does anyone experience issues with security heartbeat missing reported on XG firewall? One of our XG firewalls is continuously reporting couple of devices with missing heartbeat, which have been present on that network days/weeks ago (and are reporting healthy on daily basis), but still listed as missing in the firewall dashboard and generating event logs and alerts send to Sophos Central on daily basis. I have several hundred alerts per day in Sophos Central reporting missing Heartbeat from this firewall and the obvious suspects are two cashed endpoints, which are not even present on the network. We are currently on MR6 but this issue was present on previous firmware as well. I did report it with Sophos support but so far no luck..



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  • Sounds strange. 

    Missing Heartbeat could be related to the IP Address.

    Can you check, if this IP, which is reported as Missing, is still communicating through XG, even if the "old" device is not in place anymore? Maybe some other device got this IP after renewal and now XG is reporting this device as the old HB Device. 

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  • Sounds strange. 

    Missing Heartbeat could be related to the IP Address.

    Can you check, if this IP, which is reported as Missing, is still communicating through XG, even if the "old" device is not in place anymore? Maybe some other device got this IP after renewal and now XG is reporting this device as the old HB Device. 

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