Types of Support for Home Users

Hi,

support for home users of XG is only from these forums except for hardware where you have to contact your reseller.

Ian

Thanks for your response rfcat_vk.

That's unfortunate. Seems like a money making opportunity to me. Home users don't generally require a lot of support after the initial familiarization period. I have probably not used Untangle's support more than half a dozen times in several years.

Astaro (a long time before Sophos bought the company) used to do that on the UTM, but decided the cost of administration was too high and changed to forum support only.

In most cases you will get excellent support from these forum, there are paid Sophos support staff and some devs who frequent the forums.

Ian

Astaro (a long time before Sophos bought the company) used to do that on the UTM, but decided the cost of administration was too high and changed to forum support only.

In most cases you will get excellent support from these forum, there are paid Sophos support staff and some devs who frequent the forums.

Ian