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XG with two RED 50, one keeps disconnecting

Ed Rubin

We have an XG 230 with two RED 50s connecting branch offices. One site has been totally stable while the other site's RED 50 disconnects and won't pull dhcp addresses from the XG after it reconnects unless we restart dhcp on the XG firewall. I'm not sure whether it's a defective RED or a flaky ISP connection. Since the two REDs are the same age and use the same XG I'm inclined to blame Comcast. 

Does anybody have advice on troubleshooting to isolate the issue to the RED or the ISP? Also what should I grep for in the RED log to identify disconnects? I did it once with a support tech, but lost my notes

 

Thanks



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  • 0

    We've seen the same thing with the RED, with different hardware, and different software. After a reboot or reconnection the RED won't serve DHCP. Only way to restore it is to disable/re-enable the DHCP pool on the XG. This used to work fine with the RED connecting to an SG. This, along with a number of other major bugs with the RED platform forced us to ditch them completely.

  • 0 in reply to Jeremy Parr

    You could try to use the Beta RED firmware. 

    There is a checkbox option for Beta Firmware on RED in Webgui.

    Maybe this firmware runs better. 

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