Firewall lost connection to Sophos Central

Hi Jae Lupo 

My apologies for this inconvenience, this is related to the ongoing advisory:

• Advisory: Sophos Central - Some customers are receiving false positive XG Firewall connection alerts
  • Related advisory post on the community

Regards,

This has been going on for 2 weeks now.  This is not a solution but more of an acknowledgement of the problem.  Does anyone have a solution??  Thanks.

In the meantime while our team is working to resolve this issue, you could temporarily disable the email alert for this notification if desired:

Regards,

with this screenshot I could not find the place to disable the email alert

Hi Roger Thommen1 

Navigate to the Alerts section in your Sophos Central Admin > click on "Firewall has not checked in with Sophos Central for the past null minutes":

Hope that clarifies things better!

2 weeks passed, and Sophos only can ask user to disable the alert notice?

Another week has gone by with no solution yet? I've got one site which is constantly reporting this error. Others are fine.

What sort of ETA do you have? I don't want to disable the email alerts, they're only once a day or so and I can ignore them rather than having an issue later if the alerts aren't enabled and something else happens that I do need to be alerted about.

So I would like to know an ETA for resolution of this issue though??

Thanks,

MAtt

Another week has gone by with no solution yet? I've got one site which is constantly reporting this error. Others are fine.

What sort of ETA do you have? I don't want to disable the email alerts, they're only once a day or so and I can ignore them rather than having an issue later if the alerts aren't enabled and something else happens that I do need to be alerted about.

So I would like to know an ETA for resolution of this issue though??

Thanks,

MAtt