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Sophos InterceptX is showing Threats but not auto cleaning them

Vicky Khan

Hi All,

I am trying to run Sophos Intercept X it is showing as threat detected but not auto cleaning it, even i can browse to the infected file, i dont want to manually delete it as it should be deleted automatically.



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    Hi Vicky,

    Intercept X is the correct group to raise this - https://community.sophos.com/products/intercept/

    Assuming you ran the malware somehow and an alert [which type of alert was it?] was issued, a Sophos Clean scan is triggered which needs a working internet connection to convict a file which might be a very new malware. 

    We are interested to have a copy of the file submitted. Please let us know the Case ID which gets generated post your sample submission and we'll get to the bottom of this. 

    Thanks,

    Vikas

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  • 0

    Hi Vicky,

    Intercept X is the correct group to raise this - https://community.sophos.com/products/intercept/

    Assuming you ran the malware somehow and an alert [which type of alert was it?] was issued, a Sophos Clean scan is triggered which needs a working internet connection to convict a file which might be a very new malware. 

    We are interested to have a copy of the file submitted. Please let us know the Case ID which gets generated post your sample submission and we'll get to the bottom of this. 

    Thanks,

    Vikas

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