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Apple App Store Connection Errors

Jonnie

Hi There,

I have some weird problems with the Apple App Store on our Macbooks. Some colleagues can use the store without any problems, others can not open it at all.
There are they same firewall rules that apply to all users, regardless of whether they are WiFi or LAN.
I have already set exceptions in the web policy, and put all the URLs from the Apple article into a firewall rule where the IPS is disabled.https://support.apple.com/de-de/HT201999

Please have a look at my screenshots. The Problem is also, that I can't see any errors at the log viewer or with paket capture whan a colleague try's to download something at the store.

Any ideas?

 

WiFi Clients are in the same zone like LAN.



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  • 0 in reply to LuCar Toni

    Hi, 

     

    sorry for the delayed answer. I was on vacation. 

    SFOS 17.5.4 MR-4

     

    Regards, 

    Jonny

  • 0 in reply to Jonnie

    Hi,

    I have been experiencing the same issue on my iPad, applications cannot be downloaded at the moment, try later. Same apple;ications are installed and working on MBP and iPhone. iPad and MBP use the same firewall rules. My exception list is not as large as the one above.

    I was able to download and install other applications without an issue, just the Apple apps.

    Nothing in the log viewer either firewall or web. I setup a 4G hotspot on my iPhone and the applications downloaded and installed without any issues. Strange?

    Ian