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STAS not showing all users in live users

I deployed STAS two days ago for a client and i realized that not all users are showing in Live users.i have just 14 users showing and they have more than that in the environment.I followed the steps in this link to deploy it https://community.sophos.com/kb/en-us/123156.Kindly help me out.Below is the screenshot of the 14 users:

 



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