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CTAS / STAS interop

IT IT7

This has previously been a (mostly) Cyberoam site. We are now setting up our first Sophos XG 115. CTAS 2.1.2.5 is in place and working.

Will Sophos devices work with CTAS?

Will Cyberoam devices work with STAS?

If I install STAS over CTAS, will the configuration migrate to STAS?

TIA



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  • 0

    55 views, 0 replies. Guess I'll be opening a support ticket!

  • 0 in reply to IT IT7

    382 views, 6 subscriber, 0 replies.

    Never did call support...outrageous hold times, even for partner support. Then again, phone support might have answered by now. Where here on the forum, still no answers at all! And then there's chat support, which is awesomely responsive--because their only job is to refer you to phone support. And email support, which results in an auto-reply telling you no ticket has been opened, and to contact phone support.

    Yikes.

    So I came up with my own answer--

    Empirically and unofficially, after running it this way for a couple months, Sophos XG115's don't care that I'm running CTAS. I'd speculate that CRs wouldn't balk at using STAS, either, but untested here.

    Sophoroam needs to get their support act together; this is unacceptable.

  • 0 in reply to IT IT7

    This forum is most likely moderated by people in their free time. 
    Plus there are some people working for Support who actually interact with people. 

     

     

    The correct way to interact with Support should be always to open a Case via Webpage. 

    https://secure2.sophos.com/en-us/support/open-a-support-case.aspx

    The Page is pointing to you, you should call, if you have a urgent request. 

    For Critical Cases:
    You’ll receive a case number when you submit your ticket. Once you have this number, call us for immediate assistance. Select your region below to view the correct number to call.

     

    Actually, i cannot answer that question, because i never used a Cyberoam Appliance. 

     or  can maybe give some insights. 

Reply
  • 0 in reply to IT IT7

    This forum is most likely moderated by people in their free time. 
    Plus there are some people working for Support who actually interact with people. 

     

     

    The correct way to interact with Support should be always to open a Case via Webpage. 

    https://secure2.sophos.com/en-us/support/open-a-support-case.aspx

    The Page is pointing to you, you should call, if you have a urgent request. 

    For Critical Cases:
    You’ll receive a case number when you submit your ticket. Once you have this number, call us for immediate assistance. Select your region below to view the correct number to call.

     

    Actually, i cannot answer that question, because i never used a Cyberoam Appliance. 

     or  can maybe give some insights. 

Children
  • 0 in reply to LuCar Toni

    I understand how forums work...I've been a volunteer and user on many going all the way back to the days when most IT companies hosted forums on CompuServe. That experience also enables me to tell a useful forum from a marginal one. Sophos needs to step up their official presence here.

    Regarding your quote from the support page, this was FAR from a "critical case". I was planning the addition of a Sophos firewall to our previously all-Cyberroam network weeks in advance of deployment. This question was a PERFECT fit for a forum, and a good opportunity to gauge the value of the forum--or lack thereof. Regarding phone support, Sophos has a different view of "Immediate assistance" than I do; the 20 minute hold times I've experienced are unacceptable.

  • 0 in reply to IT IT7

    Hi  

    My sincere apologies for your negative experience. As Luca mentioned, we do have Staff monitoring the forums and are working to increase our overall presence on the Community. Please don't hesitate to PM me directly if you had any other questions or concerns I could help with.

    Regards,