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Sophos XG Firewall 17.5: Logs are not updating on the GUI "Log Viewer"

Deepak Verma

Sophos XG firewall is offering on Device Reporting and logs, which is a good feature for all SMBs. There is another module "Sophos iView" available for logs and reporting but it is good for some critical organization or big data Center who need a lot of logs, reports, and backup of all those.   

Recently, I faced an issue as there is no log showing on the GUI "Log Viewer" but you will see all logs through the command line or some new logs on the auxiliary device but not on the primary devices (new logs not updating). This issue is reported on a virtual and hardware firewall as well. Today I am going to share how to handle this issue without book a ticket with the NOC team.

 

Issue Reported:

Logs are not updating on the GUI "Log Viewer" application of the Sophos XG firewall. 

Troubleshooting Steps:

Please read a full blog post at:

http://www.routexp.com/2019/04/sophos-xg-firewall-175-logs-are-not.html



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    This is very frustrating, we experience the issue for over the month now and have been promised to be fixed in MR6, and the issue is still present with no timeline when it will be fixed.

    We are new Sophos customer and I'm slowly regretting that we switched to Sophos. All three firewalls we did purchase (2 XG 230 and 1 XG 310) did suffer with this issue from very begging of implementation and from cyber security and audit point of view this is unacceptable and shocking. How can they accept such a fundamental issue and do nothing about it - this should be highest priority for them right now!

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  • 0

    This is very frustrating, we experience the issue for over the month now and have been promised to be fixed in MR6, and the issue is still present with no timeline when it will be fixed.

    We are new Sophos customer and I'm slowly regretting that we switched to Sophos. All three firewalls we did purchase (2 XG 230 and 1 XG 310) did suffer with this issue from very begging of implementation and from cyber security and audit point of view this is unacceptable and shocking. How can they accept such a fundamental issue and do nothing about it - this should be highest priority for them right now!

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