Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 95 replies
  • Subscribers 47 subscribers
  • Views 69188 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos XG Firewall 17.5: Logs are not updating on the GUI "Log Viewer"

Deepak Verma

Sophos XG firewall is offering on Device Reporting and logs, which is a good feature for all SMBs. There is another module "Sophos iView" available for logs and reporting but it is good for some critical organization or big data Center who need a lot of logs, reports, and backup of all those.   

Recently, I faced an issue as there is no log showing on the GUI "Log Viewer" but you will see all logs through the command line or some new logs on the auxiliary device but not on the primary devices (new logs not updating). This issue is reported on a virtual and hardware firewall as well. Today I am going to share how to handle this issue without book a ticket with the NOC team.

 

Issue Reported:

Logs are not updating on the GUI "Log Viewer" application of the Sophos XG firewall. 

Troubleshooting Steps:

Please read a full blog post at:

http://www.routexp.com/2019/04/sophos-xg-firewall-175-logs-are-not.html



This thread was automatically locked due to age.
Parents
  • 0

    Just facing this issue today, thank, it saves me a lot of time. 

    after executing the command line: service garner:restart -ds nosync log viewer updated new data. 

    I'm using XG310 (SFOS 17.5.5 MR-5) , hope Sophos soon release the new firmware to get it fixed. 

    Thanks guys

  • 0 in reply to Hung Ho

    I've been working with a Sophos global escalation specialist (GES) in regards to this matter. They stated:

    "Development is working on this , the work-around which we can use is "alert notifications"(Administration->Notifications settings->Alert notifications) be disabled and restart the garner."

Reply
  • 0 in reply to Hung Ho

    I've been working with a Sophos global escalation specialist (GES) in regards to this matter. They stated:

    "Development is working on this , the work-around which we can use is "alert notifications"(Administration->Notifications settings->Alert notifications) be disabled and restart the garner."

Children