Hi,
A customers Sophos HA Active/Passive cluster was misbehaving a few days ago - logging had stopped and some other things were going on. I rebooted the primary and then could no longer connect to anything. I didn't check beforehand if HA was functioning correctly :(
The next morning I power cycled both devices and booted up, and while everything appears to be working (packets forwarding, AP's working, etc) I can't actually log in to check anything remotely. I can get to the login for web console and SSH, but both the active and the passive devices are refusing my password.
This isn't the first time this has happened with this one client - a few things stop working, reboot, then no longer can connect.
As far as I am aware there is nothing strange about their config.
My plan at this stage is to rebuild it all (maybe 17.5.4... currently running 17.5.3) and restore from backup
The hardware is SG210 and is running XG. I think the hardware might be rev1 but can't confirm at the moment. I've definitely had some issues with XG on rev1 hardware at other clients but not like this.
Any other suggestions? Any idea why the password might have been corrupted?
Thanks
James
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