Urgent Help: My Firewall Stopped Responding

Question

Hello, 
 
 I have the XG 135 that is updated running with less than 100 users. I have been facing a critical issue since yesterday whereas the system would just freeze out... like no port would receive or send packets and everything won't respond but the connection would still be there active showing that LAN is connected but we won't be able to connect to the internet and will not be able to connect to the web GUI interface. Everytime this happens, all I do is to restart the device and Its getting too much. It started yesterday with an interval of 1hr and now with interval of like 10 mins. Please I really need help. I have tried using a previous software version and the problem still persists. Also I have tried with a previous backup and still not working. 
 
 Best Regards

M8ey · Accepted Answer

I had a similar thing with an XG230. 
 
 Support replaced it as we think it was a bad Hard Disk sector. 
 Mine would lock up, pass no traffic, no interfaces, no ping, no SSH etc 
 
 A hard reboot brought it back. It would usually last a couple of weeks and do it again. Since replacement though not once. 
 
 I reckon this qualifies as Urgent support - give them a call and don't wait for email.

FloSupport · Answer

Hi Community, 
 To follow up with Lanre Olukosi issue and support case, upon further investigation by our support team, it was confirmed that an RMA would be necessary. 
 Regards,