Sophos Connect Client could not be updated (17.5 MR3)

Hello Simon,

It is not clear to me where are you seeing this error? Please clarify.

Ramesh

Hi Ramesh,

i see this error when i´m enabling Sophos Connect via VPN-->Sophos Connect Client after i hit the Apply button.

Hello Simon,

Please check if there is any box (configuration item) on that page that is incorrect. Normally it should be highlighted. For example one thing I can think is the Name which has characters that are not allowed. 

If everything is good above, then since you are setting up this policy for the first time try to Reset that policy and then reconfigure it. See if that works.

Please let us know the results.

Ramesh

Hey Ramesh,

a quick update: I´m using SSLVPN which i find more convenient. Thanks for the help.

Hello Simon,

Thank you Simon for the feedback. Can you please let me know what is more convenient with SSLVPN which you do not get with Sophos Connect? This way we can improve on things that will help the customers who are using Sophos Connect.

Regards,

Ramesh

Hi Ramesh,

i´ve given up because i´m unable to resolve the above error msg that the FW gave me. The setup of SSLVPN is well documented and worked hassle free. That´s why i chose the latter.

Kind regards,

Simon-T.

Hello Simon,

We have just released Sophos Connect 1.3 and also SFOS 17.5 MR6 is released. Do you think you will be able to upgrade and try to use Sophos Connect? For the Sophos Connect Client policy you can Reset just this policy and see if that resolves the problem you had with MR3. Just a thought.

Thank you.

Ramesh

Hello Simon,

We have just released Sophos Connect 1.3 and also SFOS 17.5 MR6 is released. Do you think you will be able to upgrade and try to use Sophos Connect? For the Sophos Connect Client policy you can Reset just this policy and see if that resolves the problem you had with MR3. Just a thought.

Thank you.

Ramesh

Hello Ramesh,

i try MR6 when there is an update windows for the FWs.

Thanks for the reply.