User is automatically logged out form captive portal

Hello mohammadhossein,

Could you please check the settings on your firewall under > Authentication> Services> Web Policy Actions (Captive Portal) ? Check if there is an inactivity timeout set for your clients. If so you can reduce the data threshold according to the time set.

Could you please share the resources assigned to this VM?

Hello mohammadhossein,

Could you please check the settings on your firewall under > Authentication> Services> Web Policy Actions (Captive Portal) ? Check if there is an inactivity timeout set for your clients. If so you can reduce the data threshold according to the time set.

Could you please share the resources assigned to this VM?

After upgrade from 17.1.4 and 17.5 mr1  to 17.5 mr3 This problem has been created.this problem

This problem does not occur at a specified time.In one hour Users are automatically logged out form captive portal.I think it has a bug

Hello mohammadhossein,

Were you able to experience the same issue with the previous rolled version?

You could try to set the inactivity timeout to a time longer than 60 minutes and see if that works for now.  Maybe by having a setting the glitch will not happen?

This looks like a problem.

Can you please raise this as a support ticket.

Hi mohammadhossein kazemzadeh 

Sent you a PM to follow up.

This issue has been solved, but this happened again

Hello Maicheal Maicheal,

Could you please also share the memory utilization along with the Liveuser graph?

Cpu and memory utilization along with the Liveuser graph is are normal

Hello Maicheal Maicheal,

So the at moment the live graph and memory utilization has no spikes that would cause this issue? Could you also please check with 17.5 Mr4-1 version?

Yes. I want to update in the next 2 days