[Sophos Notification] Advisory: Sophos Central Firewall Manager (SCFM): Devices disconnected and are unable to be added

[Update] A fix has been put into place and the service is being monitored for stability.

Please check your SCFM instance and log a case if you are still experiencing problems. 

Regards,

[Update] A fix has been put into place and the service is being monitored for stability.

Please check your SCFM instance and log a case if you are still experiencing problems. 

Regards,

[Update] Sophos is actively investigating additional customer reports of XG devices being disconnected in SCFM. Device IP/Domain configuration has been removed and is unable to be added.

More updates to follow. If you are affected, please raise a support case mentioning this KBA and send me a PM to share your case number for follow up.

Thanks,

[Update] The problem has now been resolved. There may be residual lingering performance issues while devices are reporting in. This should normalize within a couple of hours. Apologies for any inconvenience caused.