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  • It seems related. The Sophos engine is not updating. When I "curl https://us-west-2.u2d.sophos.com/ -k) I get a 404 page not found.

  • This should not be the issue.

    You should start to investigate the u2d.log in more detail. 

    Is something broken?

  • It wont update the Sophos patterns but everything else is up to date. Log below with the contents when I click update

     

    DEBUG     Mar 05 12:01:44 [15274]: --fwversion = 17.5.3.372                    
    DEBUG     Mar 05 12:01:44 [15274]: --productcode = CN                          
    DEBUG     Mar 05 12:01:44 [15274]: --model = SF01V                             
    DEBUG     Mar 05 12:01:44 [15274]: --vendor = HV01                             
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_ips_version = 9.15.69                 
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_ips_cv = 14.0                         
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_atp_version = 1.0.0232                
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_atp_cv = 1.00                         
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_savi_version = 1.0.0                  
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_savi_cv = 1.00                        
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_avira_version = 1.0.402398            
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_avira_cv = 4.00                       
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_apfw_version = 11.0.006               
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_apfw_cv = 1.00                        
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_waf_version = 1.0.0006                
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_waf_cv = 1.00                         
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_sslvpn_version = 1.0.007              
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_sslvpn_cv = 1.00                      
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_ipsec_version = 1.2.001               
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_ipsec_cv = 1.00                       
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_clientauth_version = 1.0.0016         
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_clientauth_cv = 2.00                  
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_redfw_version = 2.0.017               
    DEBUG     Mar 05 12:01:44 [15274]: --pkg_redfw_cv = 2.00                       
    DEBUG     Mar 05 12:01:44 [15274]: --oem = Sophos                              
    DEBUG     Mar 05 12:01:44 [15274]: Added new server : Host - ap-northeast-1.u2d.
    sophos.com., Port - 443                                                        
    DEBUG     Mar 05 12:01:44 [15274]: Added new server : Host - us-west-2.u2d.sopho
    s.com., Port - 443                                                             
    DEBUG     Mar 05 12:01:44 [15274]: Added new server : Host - eu-west-1.u2d.sopho
    s.com., Port - 443                                                             
    DEBUG     Mar 05 12:01:44 [15274]: Final query string is :
    <snip>
    DEBUG     Mar 05 12:01:44 [15274]: Response code : 200                         
    DEBUG     Mar 05 12:01:44 [15274]: Response body :                             
    <Up2Date>                                                                      
      <Package u2dtype="pattern">                                                  
        <File name="savi_1.00_1.0.13817_full.tar.gz.gpg">                          
          <location>d30ncyzaneb4q0.cloudfront.net/savi_1.00_1.0.13817_full.t
    ar.gz.gpg</location>                                                           
          <version>1.0.13817</version>                                             
          <size>214576840</size>                                                   
          <md5sum>517ac7f2059d8db5b09dcafb9f46642e</md5sum>                        
          <module>savi</module>                                                    
          <cv>1.00</cv>                                                            
          <type>full</type>                                                        
        </File>                                                                    
      </Package>                                                                   
    </Up2Date>                                                                     
                                                                                   
    DEBUG     Mar 05 12:01:44 [15274]: Response length : 423                       
    DEBUG     Mar 05 12:01:44 [15274]: Received name : savi_1.00_1.0.13817_full.tar.
    gz.gpg                                                                         
    DEBUG     Mar 05 12:01:44 [15274]: Received location : https://d30ncyzaneb4q0.cl
    oudfront.net/savi_1.00_1.0.13817_full.tar.gz.gpg                               
    DEBUG     Mar 05 12:01:44 [15274]: Received version : 1.0.13817                
    DEBUG     Mar 05 12:01:44 [15274]: Received size : 214576840                   
    DEBUG     Mar 05 12:01:44 [15274]: Received md5sum : 517ac7f2059d8db5b09dcafb9f4
    6642e                                                                          
    DEBUG     Mar 05 12:01:44 [15274]: Received module : savi                      
    DEBUG     Mar 05 12:01:44 [15274]: Received cv : 1.00                          
    DEBUG     Mar 05 12:01:44 [15274]: Received type : full                       

    Tue Mar 05 12:03:31 2019 Download completed for file savi_1.00_1.0.13817_full.ta
    r.gz.gpg                                                                       
    Tue Mar 05 12:03:31 2019 We are primary machine in HA. Syncing download for modu
    le savi to auxiliary machine                                                   
    gpg: Signature made Mon Mar  4 18:01:30 2019 PST using RSA key ID 6A20EB0B     
    gpg: NOTE: trustdb not writable                                                
    gpg: Good signature from "Sophos Up2Date Server <updates@sophos.com>"          
    Tue Mar 05 12:03:43 2019 Download for file savi_1.00_1.0.13817_full.tar.gz.gpg p
    assed integrity and gpg checks                                                 
    Tue Mar 05 12:04:04 2019 Either FILE or MSID received in U2DVERSION is blank, sa
    vi_13817.tar.gz,                                                               
    Tue Mar 05 12:04:04 2019 Current savi patterns are at /content/savi_1.00/1.0.138
    14                                                                             
    Tue Mar 05 12:04:04 2019 New updated  patterns are now at /content/savi_1.00/1.0
    .13817                                                                         
    Tue Mar 05 12:04:30 2019 Callback u2d_pt_installed failed for savi, version = 1.
    0.13817.                                                                       
    Tue Mar 05 12:04:30 2019 Setting status 'fail' in DB and reverting link for savi
     to old version = 1.0.0.                                                       
    Tue Mar 05 12:04:30 2019 savi patterns are again at /content/savi_1.00/1.0.13814
                                                                                   

  • Would suggest to open a Sophos Support case. For some reason, XG is not able to install the current SAVI Pattern. 

    And use a fallback to Version 1.0.

    This should be troubleshoot by a Sophos Engineer. 

  • This is a home setup so there is no support.

  • Maybe  or  can take a look at your system.

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