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New to XG 85. User portal not always logging in

After evaluating an XG via an ISO on a PC & multiple NICs with no problems we bought an XG85 appliance which arrived yesterday.

Why can't users always log into the user portal? The portal page loads as if it is letting them in and they are then sent back to the login page.

At first I thought there was a delay/lag between creating a new 'local' user so that they could download the SSL VPN s/w and them being allowed to login, but then I found that an existing local account could not login either. We had to reboot the XG.

This cannot be normal surely.

Cheers

Andy.

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0 onward over 6 years ago

any difference on SFOS 17.5 MR3?
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0 Andy Howard over 6 years ago in reply to onward

It does the same on 17.5 MR3 too. Strangely it is only over the internet that it is doing this as accessing the user portal via LAN is fine.
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0 Andy Howard over 6 years ago in reply to onward

It does the same on 17.5 MR3 too. Strangely it is only over the internet that it is doing this as accessing the user portal via LAN is fine.
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0 onward over 6 years ago in reply to Andy Howard

is there a firewall/utm device in front of the client side browser where the portal wan ip can be whitelisted as a test? same result in different web browsers?
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0 Badrobot over 6 years ago in reply to onward

I have an xg85w at home, I have no issues accessing the portal from either side. As mentioned above, is there a firewall between the 2?
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