Hi, installed MR-3 but APX530 does not pop-up as pending, any others seeing the same?
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Hi, installed MR-3 but APX530 does not pop-up as pending, any others seeing the same?
Hello twister5800 and all,
I think the problem is with APX that was connected to Central. The APX 320 which was connected to the Central does not appear in Pending access points but I have the APX740 which has never been connected to Central and this APX is already active at 2.4 and 5 GHz.
I will try to convince APX320 somehow, although I turned it on and off several times (always with at least 5 minutes delay) so in the end is permanently lit red LED, therefore, does not have connectivity to the Internet. I have the APX530 too which is connected to Central, so maybe I'll try that one too ...
We are waiting so long and now such problems ?! I guess without commenting that ...
Regards
alda
P.S. Pattern 11.0.006 is installed of course...
alda said:I think the problem is with APX that was connected to Central. The APX 320 which was connected to the Central does not appear in Pending access points but I have the APX740 which has never been connected to Central and this APX is already active at 2.4 and 5 GHz.
I will try to convince APX320 somehow, although I turned it on and off several times (always with at least 5 minutes delay) so in the end is permanently lit red LED, therefore, does not have connectivity to the Internet. I have the APX530 too which is connected to Central, so maybe I'll try that one too ...
alda said:I think the problem is with APX that was connected to Central. The APX 320 which was connected to the Central does not appear in Pending access points but I have the APX740 which has never been connected to Central and this APX is already active at 2.4 and 5 GHz.
I will try to convince APX320 somehow, although I turned it on and off several times (always with at least 5 minutes delay) so in the end is permanently lit red LED, therefore, does not have connectivity to the Internet. I have the APX530 too which is connected to Central, so maybe I'll try that one too ...
SOLVED!
Connected it to Central account, let it firmware upgrade in there (Think the new firmware installs xg as fallback?!) Deleted from central, and voila!:
[Unknown] new AP detected, adding to system. ID:P1200xxxxxx Model:APX530 Version:custom-build LAN_MAC:7c:5a:1c:34:59:c8 WIFI_MAC:7c:5a:1c:34:59:c0 Max SSIDS:8 TX Power Control:1 DFS:1
:-)
Hello all,
if you have a problem with APX access point I could recommend next PDF document, especially section how to reset APX to factory settings.
It solved my problem.
Regards
alda
https://www.sophos.com/en-us/medialibrary/PDFs/documentation/sophos-apx-series-access-points-qsg.pdf
Hi Community,
Thanks for sharing your workaround.
Please note that this issue is being tracked under the ID: NC-43321
Apologies for this inconvenience, stay tuned as we will announce more information for this shortly.
Regards,
This article has been published to provide more information regarding this issue.
[Update - RESOLVED] This issue has been resolved - all APX models should now be able to update to the latest firmware when connected to the internet and become compatible for management with XG Firewalls.
Apologies for any inconveniences caused.
Please don't hesitate to PM me directly for any further questions or concerns.
Regards,