Sophos no longer accepts supports requests :-/

Question

So, I have a support contract, and want to create a support request. After filling in the form I get this error: 
 
 Access Denied 
 You don't have permission to access " secure2.sophos.com/.../describe-issue.aspx" on this server. 
 Reference #18.156bdfad.1549664913.1cbb70cc 
 
 Tried to use the live chat to report the problem, but the person told me they couldn't help me and I should clear the cache of my browser (didn't solve it btw). 
 I hope someone at Sophos reads this and takes action...

FloSupport · Answer

Hi Jeroen Jacobs 
 Apologies for this inconvenience, I just attempted to visit the website and was able to successfully raise a support ticket. 
 
 Did you have any browser extensions enabled? Sometimes these may cause issues. Please try with a different web browser and see if this issue still occurs. 
 Please don't hesitate to reach out to me directly if you had any further questions or concerns. 
 Thanks,