Thread Info
  • State Suggested Answer
  • +3 person also asked this people also asked this
  • Locked Locked
  • Replies 8 replies
  • Answers 1 answer
  • Subscribers 35 subscribers
  • Views 6791 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Email Problem "content-type text/plain charset= utf-8"

Sparta

We are using Sophos Xg firewall.  We are receiving emails from three of our customers and when we open it then found in a different format which is very strange. I attached a screenshot of that message kindly view it and if someone knows the solution then guide me.



This thread was automatically locked due to age.
Parents
  • 0

    We're also experiencing a similar problem. Emails sent to more than one recipient can have a corruption of one of them, but not the other. It seems to be happening with multiple senders, but on only a small number of emails.

    Most of the corrupted emails have the line "Content-Type:text/plain; charset=UTF-8", but we've also had "Content-Type:text/plain; charset=WINDOWS-1252".

    The problem appears to have started after we updated to SFOS v17.5

    Our service provider (Symantec) have already investigated, and cannot find any evidence of corruption through their services, and the Sophos logs appear to show that the received emails were still intact before running through any Sophos email security policies.

Reply
  • 0

    We're also experiencing a similar problem. Emails sent to more than one recipient can have a corruption of one of them, but not the other. It seems to be happening with multiple senders, but on only a small number of emails.

    Most of the corrupted emails have the line "Content-Type:text/plain; charset=UTF-8", but we've also had "Content-Type:text/plain; charset=WINDOWS-1252".

    The problem appears to have started after we updated to SFOS v17.5

    Our service provider (Symantec) have already investigated, and cannot find any evidence of corruption through their services, and the Sophos logs appear to show that the received emails were still intact before running through any Sophos email security policies.

Children
No Data