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mail exeption whitelist ignored

Hello, I'm having issues using the whitelist, there are some cases where it does not seem to be honored, I've posted screenshots of my current setup, the exception is made for the sender domain and i have rbl and ip reputation check disabled in the exeption rules. However the XG still bounces the mail from this sender.

 

 

 

 

 

Also, what is this for? Isn't "Reject based on IP reputation" in general the same as enabling RBL in the smtp input policy?

 

 



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  • Hello, I had to open a new support ticket last week, since the time FloSupport verified this the problem was fixed by the other side (client got removed from blacklist).

    While the issue was technically fixed, it should be called a workaround: In support ticket #8683152 my issue was solved by support creating an exception for the IP address of the mail server.

     

    Adding the domain name itself (something you do in most solutions ) has no effect even when the exception has RBL selected. There is no clarification anywhere about this.

  • Hi  

    Apologies for this inconvenience.

    Yes, that is correct. The sender IP was being blocked due to an RBL blacklist at the IP connection level on your XG. In this situation, an IP host object will need to be used for this exception.

    Regards,

  • FloSupport said:
    The sender IP was being blocked due to an IP blacklist at the connection level on the XG. This is why your domain address exception was not excluding this sender's email as you were expecting.

    And are there any plans, that this behaviour will be changed? As we can see in the debug logs, the email addresses are already available at this connection level.

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  • FloSupport said:
    The sender IP was being blocked due to an IP blacklist at the connection level on the XG. This is why your domain address exception was not excluding this sender's email as you were expecting.

    And are there any plans, that this behaviour will be changed? As we can see in the debug logs, the email addresses are already available at this connection level.

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