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central synchronization is not appear xg firewall

Michael Lima

Hello Dears, i need help.

 

My account registration it is fine, but not appear in Protect Menu. 

Sophos XG310 (SFOS 17.0.8 MR-8). Cloud.sophos.com, registred, but not appear firewall administration. I need to use the heartbeat syncronization/app filter for new applications.

 

Please, can help-me?



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    Hello Michael ,

    We would request the logs from your machine and the error you are getting while adding your Firewall to Sophos XG. Please run the command in advance shell using opton 5>3 

    # tail -f /log/hbtrust.log /log/heartbeatd.log

    Enter the details to connect to Sophos Central and check the logs for the error. You may share the logs for us to check it for you.

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
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