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Service SSOD stopped in Sophos XG17.5.1

Björn Ebner over 6 years ago

I noticed that the service "ssod" gets stopped after the Sophos XG 17.5 MR1 is running for a while.

I didn't notice that before updating to 17.5 MR1 and it didn't happen with 17.5 GA.

Anyone also experiencing this?

This Sophos XG is managed by Sophos Central.

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0 Aditya Patel over 6 years ago

Hello Bjoern,

There was an issue on 17.5 GA and was fixed in 17.5 MR-1, there is a an ongoing issue when the device is in HA and the fix is scheduled on MR-3.

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Björn Ebner over 6 years ago in reply to Aditya Patel

Hi,

thank you for your Reply.

Why is the service stopped when there was an issue in 17.5 GA and it was fixed?
Thi issue first happened with 17.5 MR-1 in my case and is still active.

My Sophos XG is also not running in HA mode.

Thank you in Advance.
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0 Aditya Patel over 6 years ago in reply to Björn Ebner

Hello Bjoern,

We did not seen this issue on our end. Let us know if you encounter the same on the current firmeware.

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Björn Ebner over 6 years ago in reply to Aditya Patel

There is no more current Firmware than 17.5 MR-1 atm.

I did not have this issue with 17.5 GA

It first appeared with 17.5 MR-1
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0 Aditya Patel over 6 years ago in reply to Björn Ebner

Hello Bjoern ,

I would recomment to open a service request with Sophos Support and share the case ID via private message with the reference with this thread.

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Björn Ebner over 6 years ago in reply to Aditya Patel

Hi there,

I was unable to successfully open a support case with Support, because the machine it is installed on uses a Home Use License.
So I'm unable to participate in troubleshooting a possible bug, because I don't have it installed 17.5 MR-1 on production license now.

It's sad someone uses his time to troubleshoot possible bugs for Sophos and doesn't get assisted by Sophos in doing so...
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0 Björn Ebner over 6 years ago in reply to Aditya Patel

Hi there,

I was unable to successfully open a support case with Support, because the machine it is installed on uses a Home Use License.
So I'm unable to participate in troubleshooting a possible bug, because I don't have it installed 17.5 MR-1 on production license now.

It's sad someone uses his time to troubleshoot possible bugs for Sophos and doesn't get assisted by Sophos in doing so...
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