Upgraded to XG 17.5 but no Firewall device option at Sophos Central

Hi,

Till now Manage Firewall from The Central option is available as an early access option (Beta Version up to 28 Feb 2019). You may subscribe as early access program from your central account option.

Hi,

I followed this link https://community.sophos.com/kb/en-us/127438#Verify%20if%20Security%20Heartbeat%20is%20enabled but I can see Firewall Management option at my Sophos Central

Hi,

The above-mentioned guide is correct but till this program is not released on Sophos central.

Here is a guide to subscribing the Central Firewall Manager (Beta Version).

Hi,

Done and now, I can see the option at Sophos Central.

At XG console, I can see an  alert with this text  "Managing firewall from Sophos Central"

Any idea?

Hi,

Now follow this document https://community.sophos.com/kb/en-us/127438#Verify%20if%20Security%20Heartbeat%20is%20enabled

Check Option 6 under the Sophos XG firewall Interface "Click on Manage from Sophos Central and Apply"

And Option no 3 in the Sophos CEntral console: "in Firewalls section find your recently registered firewall and click on Accept management."

Everything done but, when I try to manage FW from internet...a message is shown with a text like " delay... is not possible" Maybe a bug?

Hi,

What is your Internet speed and Is Sophos behind the NAT?

HI,

Optic Link 300mbps/300mbps and no NAT

Hi,

Book a ticket with TAC.

Hi,

Book a ticket with TAC.