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Unable to install firmware - new install of Sophos XG

dilbert

I have been using Sophos UTM for several years and have a new computer I am trying to load XG Home Edition onto.  It is an AMD Ryzen 3 with 8GB memory, 256GB SSD, and there is one Intel NIC built into the motherboard.  I also have two more Intel NICs on a PCI Express card.  I installed Windows 10 on this computer first and verified that all the hardware works, including all three NICs.

I used Rufus to create a bootable USB drive with the ISO I downloaded for XG.  It starts to install and completes the step "Installing loader for appliance SF01V-S001".  It then fails at Installing firmware for appliance SF01V-S001 - unable to install firmware.

Not sure what to try on it next?  When I reboot all I get is a firmware loader menu.  I also have a DVD drive on the computer, will it work better if I try making a bootable DVD and install it that way?  Thanks.



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    I have the same issue on an N3700-ITX ASRock board (Intel Quadcore Atom) with an ISO installer downloaded on 2020-03-12. The loader runs without problems, but firmware does not install. Performance should most likely be sufficient. Board runs fine under other intel operating systems.

    Configs listed under the Sophos Memtest are off, Core i7, 32nm, etc., are all wrong. It s a 14nm chip. The amount of memory is recognized ok with 8GB. What is going on here? The linux kernel/version of the loader is actually a bit old for the board. Is there no newer version?

    Any advice, is XG not running on Atom at all?

    Thanks.

    HML

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    I have the same issue on an N3700-ITX ASRock board (Intel Quadcore Atom) with an ISO installer downloaded on 2020-03-12. The loader runs without problems, but firmware does not install. Performance should most likely be sufficient. Board runs fine under other intel operating systems.

    Configs listed under the Sophos Memtest are off, Core i7, 32nm, etc., are all wrong. It s a 14nm chip. The amount of memory is recognized ok with 8GB. What is going on here? The linux kernel/version of the loader is actually a bit old for the board. Is there no newer version?

    Any advice, is XG not running on Atom at all?

    Thanks.

    HML

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