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Unable to use Central Management for XG firewall

We have two Sites, Site 1 has an SG330 and Site 2 has an SG135

With the update to Firmware SFOS 17.5.0 GA we were given the option to use the "Central Synchronization" option.

I was able to register both firewalls and they both appear as managed in the "FW Management" in Sophos Central.

 

However i am unable to connect to Site 1, while Site 2 works as expected.

 

Looking at the log: /log/centralmanagement.log for Site 1 I see the following output.

 

2019-01-14 09:05:38 INFO central-connect[10073]:209 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-us-east-2.prod.hydra.sophos.com]
2019-01-14 09:05:39 INFO central-connect[10073]:245 main:: - got response of poll for SSO.

 

So it appears to be connecting appropriately, but when I try and connect from Sophos Central I get.

 

I read that this could be caused by delay in communication between Sophos and the firewall, but this doesn't seem to be a factor given that both sites share the same ISP and geographical location ( they are about 3 blocks apart)  and Site 2 has a significantly slower internet connection.

 

Could this be an issue in between different hardware, or is there another log that I should be looking at.

 

Appreciate any input.



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