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Free!! SG License File cannot be converted into XG

Ali Alipour

Hi,

Can anyone help me with this error:

Error ID: XG-00208 : This is a free license file and cannot be used to get an XG license.

I am pretty sure that my SG license in original and genuine and works properly when it is in SG format. Only when I try to convert it into XG this error happens.

Thanks



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  • 0

    I had the same problem with one of our customers SG330's FG license.

    the license was legit, the only odd things with that license was:

    - it was migrated once in the past from UTM to SG

    - It had a very short lifetime left, expire date was less that 14days

    Somehow the license was broken in Sophos Backend and they had to manually fix it.

     

    just open tac case with the highstest priority, insist from the beginning that this is a backend problem and that the license team has to fix this asap.

    in my case it took 4 days :-/

  • 0 in reply to samuel.heinrich

    But you can start the FG+ Trial while wizard and migrate the license after in the GUI under Licensing.

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