Thread Info
  • State Verified Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 8 replies
  • Answers 1 answer
  • Subscribers 28 subscribers
  • Views 11637 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XG firewall stuck in Evaluating mode

EddieRock

 I installed the XG home edition and I can't for the life of me get it out of Evaluating mode. In my Sophos account, the firewall is there under Network Protection > View Devices. So this must mean that it's registered.The only actions are to select the device or to Subscribe or Download.

On my firewall, the only option is to Synchronize which does nothing.

How do I get this thing out of Eval mode? I figure I do it in the Sophos portal but there isn't a way to do it? 

The sad part, is I tried to submit a ticket and their support site and I get an error upon submission:

Access Denied
You don't have permission to access "secure2.sophos.com/.../describe-issue.aspx" on this server.
Reference #18.3dff4f17.1544982388.d8406c2

Here is what it looks like on my firewall.

Please help!

Ed



This thread was automatically locked due to age.
Parents Reply
  • 0 in reply to LuCar Toni

    Ugh! I checked my inbox and my eval license is different than my installed license. Ugh!

    So, is there a way via the cli to export all my settings and import them into a fresh install after I setup with the eval license?

    I can assume if I do a backup/restore, the license will go along with it...

    Looking for the easiest way to move to the right license. 

    -Ed

Children
  • +1 in reply to EddieRock

    Hi,

    Not sure what yo mean by your eval licence, you mean home licence, I hope?

    you do a fresh install, then add your licence as part of the GUI setup, then do your restore, the licence does not go with the backup. The licence is locked into the physical hardware.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    oh, yes, that's what I meant. Well, that makes it a heck of a lot easier. 

    So the steps are:

    1. Backup to file (export full configuration)
    2. Reinstall with my home license
    3. Restore the exported configuration

    Ok. perfect. I was just researching selective exports. So, the home license can be installed on the same hardware?

    thanks rfcat_vk!

    Ed

  • +2 in reply to EddieRock

    Hi Ed,

    one thing to watch when you are doing the fresh install, only have two ports connected, one internal and one external, makes life easier lateran during config.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Yupper! thanks a bunch. Now that it's Sunday evening, I'm going to have to wait till Friday :( My wife and I are both working from home tomorrow and need internet.

    Ed

  • 0 in reply to EddieRock

    To follow up. I reinstalled using my eval license. Then restored my configuration from the Backup & Frimware area. Worked perfect. 

    thanks,

    Ed

Cookie Information Banner