XG firewall stuck in Evaluating mode

Question

I installed the XG home edition and I can't for the life of me get it out of Evaluating mode. In my Sophos account, the firewall is there under Network Protection > View Devices. So this must mean that it's registered.The only actions are to select the device or to Subscribe or Download. 
 On my firewall, the only option is to Synchronize which does nothing. 
 How do I get this thing out of Eval mode? I figure I do it in the Sophos portal but there isn't a way to do it? 
 The sad part, is I tried to submit a ticket and their support site and I get an error upon submission: 
 Access Denied You don't have permission to access " secure2.sophos.com/.../describe-issue.aspx" on this server. Reference #18.3dff4f17.1544982388.d8406c2 
 Here is what it looks like on my firewall. 
 
 Please help! 
 Ed

rfcat_vk · Accepted Answer

Hi Ed, 
 one thing to watch when you are doing the fresh install, only have two ports connected, one internal and one external, makes life easier lateran during config. 
 Ian

rfcat_vk · Answer

Hi, 
 Not sure what yo mean by your eval licence, you mean home licence, I hope? 
 you do a fresh install, then add your licence as part of the GUI setup, then do your restore, the licence does not go with the backup. The licence is locked into the physical hardware. 
 Ian

rfcat_vk · Answer

For home users it s always in evaluating mode. You do not appear to have applied your home licence to the XG. 
 As a home user your only support is via these forums. 
 Ian