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[Sophos Notificaton] Advisory - Sophos XG: Since Saturday December 8th, 2018 - newly registered XG firewall evaluations are not visible in Sophos Central Partner Portal Dashboard

Hi Community,

Some customers have reported being unable to register their XG Firewall Evaluation with Sophos Central since Dec 8, 2018. We are actively investigating to resolve.

More information will follow as soon we have additional information. Please visit this KBA for the latest updates.

Regards,

[locked by: SupportFlo at 9:33 PM (GMT -8) on 11 Dec 2018]

Parents

0 FloSupport over 6 years ago
[Update - 1]:
The issue has been narrowed down, and the following has been identified:

XG Firewall evaluations are registering successfully within Sophos Central Firewall Manager (SCFM)

The issue is currently only seen in the Sophos Central Partner Dashboard. Any new registered XG evaluations will not appear under the Sophos Central - Firewalls section of the Partner Dashboard.

Development have identified the issue, and are currently working to release a fix as soon as possible.
Florentino
Director, Global Community & Digital Support
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0 FloSupport over 6 years ago in reply to FloSupport

[Update - 2]:
This issue has now been resolved. Thank you for your continued patience.

Regards,

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 FloSupport over 6 years ago in reply to FloSupport

[Update - 2]:
This issue has now been resolved. Thank you for your continued patience.

Regards,

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the 'Verify Answer' button.

The Award-winning Home of Sophos Support Videos! - Visit Sophos Techvids
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