SFOS v17.1.4 MR4

Hey Big_Buck 

Apologies for this inconvenience. Would it be possible to contact our support team and raise a case for further investigation into your firewall?

Please also PM me with your case ID for follow up.

Regards,

Too late. 

Here, backups are done via e-mail.  Before upgrading, I performed a backup on all appliances.  I waited more than 10 minutes, which is normally plentiful.  Backups via mails started to show in Outlook, but I was not careful enough and one firewall did not mailed any backup.

So maybe I rebooted to new firmware while the firewall was still doing a backup, or was stalled into one.

It never rebooted properly. Worse, the console mode (i.e. usb keyboard and display directly connected to the appliance) was useless since all three keyboards I tried failed to work.  No means to easily revert back to v17.1.1.3

Last resource was to use the serial/tty port.  Found the CLI command to reboot to the v17.1.3 firmware:  rebootfw - f (n) (n is 0, 1, or 2.  In my case, I wanted to revert back to firmware 1 since it was the one with version number v17.1.3)

I seriously suspect those Intel SSD found in Sophos appliance are defective too often. 

Jesus !!

Paul Jr 

Too late. 

Here, backups are done via e-mail.  Before upgrading, I performed a backup on all appliances.  I waited more than 10 minutes, which is normally plentiful.  Backups via mails started to show in Outlook, but I was not careful enough and one firewall did not mailed any backup.

So maybe I rebooted to new firmware while the firewall was still doing a backup, or was stalled into one.

It never rebooted properly. Worse, the console mode (i.e. usb keyboard and display directly connected to the appliance) was useless since all three keyboards I tried failed to work.  No means to easily revert back to v17.1.1.3

Last resource was to use the serial/tty port.  Found the CLI command to reboot to the v17.1.3 firmware:  rebootfw - f (n) (n is 0, 1, or 2.  In my case, I wanted to revert back to firmware 1 since it was the one with version number v17.1.3)

I seriously suspect those Intel SSD found in Sophos appliance are defective too often. 

Jesus !!

Paul Jr 

Big_Buck said:

I seriously suspect those Intel SSD found in Sophos appliance are defective too often.

+1 

Might be onto something there. I had one fail already too. Only 2 years old.

We had Intel SSDs on our desktops for years.  520 and 530 mostly.  They performed flawlessly for 3 years, let's say.  And then, they seemed to blow up one after the other.  Before that, we had OCZ SSDs which prooved to be absolute crap.

Paul Jr

I may have become paranoid a little, but I also strongly suspect also that if I do not have a confirmation the backup is entirely completed, upgrading firmware have better chances to fail.  It may be circumstantial, but it happen to me more than once.

Paul Jr