Sophos XG blocking Eset anti-virus Updates

Question

Hi, 
 
 I have a UTM XG. Since it's on production there weren&acute;t problems with Eset updates on computers. 
 In the last days people started noticing that the anti-virus weren&acute;t updating. The UTM was removed and with only the ISP router the anti-virus started updating. 
 
 What can I do to overcome this issue ? 
 
 Best regards

VikenNajarian · Answer

Hello, 
 
 I had the same issue in the past weeks, I saw in the IPS logs that the ESET IP addresses were blocked by the XG. I went on this site: https://support.eset.com/kb332/?locale=sk_SK&viewlocale=en_US and created a new firewall rule to bypass IPS when the destination is one of the FQDN or ip addresses from the eset's KB. 
 
 Hope this will help. 
 
 Regards