Sophos Firewall

Discussions [Sophos Notification] Advisory - Sophos XG Firewall: Unable to release quarantine emails due to no emails found.

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[Sophos Notification] Advisory - Sophos XG Firewall: Unable to release quarantine emails due to no emails found.

FloSupport over 6 years ago

Hi Community,

A small subset of customers are reporting an issue where quarantined emails are not viewable in the UI to be released. Please note that these emails are not missing.

If you are experiencing these issues, please contact Sophos Support and reference this KB article.

Regards,

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