Initial setup issues of XG 125w rev.2 hardware appliance

Hello

At a guess the unit may be in recovery mode.

Also think you have an issue with your com - usb adapter.

Do you have another serial device you can test the adapter and terminal emulator with?

If its ok, set speed, then boot the XG with the terminal window open.

Regards

Gavin

I pulled out a cisco router and tested the serial adapter cable, everything works great. There has to be something else going on.

Hello

Try setting the console port speed to 9600 and then powering up the sophos

I have seen the upgraded Cyberoam units have the console port speed at 9600 when in firmware recovery mode

Regards

Gavin

It doesn't matter how I try it. I am not even able to press enter on putty connection. It's sad I don't have a single VGA cable in this house.  

Hello

I have had an XG125 fail.

Connected to the VGA port, got a cirrus logic display, and that was all.

Sent back for an RA.

but if yours has never been registered, it may need to be returned via the retailer for warranty.

Regards

Gavin

The problem is we purchased back in jan 2016, there is only a 1 year warranty on the device.

Hello

Find a VGA cable and see what happens.

If you have a valid Enterprise Guard or Full Guard licence that has not been attached and activated, then Contact Support regarding an RMA.

Or if your in Australia, PM or email me and we can arrange for me to take a look.

Regards

Gavin

yeah definitely vga is the next step thank you.

VGA was the trick, somehow it got bricked. I reimaged the device. All good to go. The default speed for the coms port was 115000, which was nowhere near what the sophos site stated. Thanks for processing this with me.