Sophos Haertbeat service not running any more

Hi We have had this issue from last Saturday night, together with problems accessing Sophos Central. Heartbeat and enhancedappctrl are stopped and I can not turn them on.

I now managed to access our Sophos Central account but services are still off. Please sort this out ASAP, this has been going way too long.

If there is a way to start the services please let us know.

Hello all,

 I had the same problem and you have to re-register the XG firewall at Sophos Central.

Regards

alda

Thanks Alda. It seems like we've sent email at the same time. I had just figured it out after I sent my first reply. :)

Strange thing is that Sophos Central are treating it like a newly registered account !

Alan

seems to be related to the Central maintenance window at weekend. 

Please contact Support to get more insight on this. 

seems to be related to the Central maintenance window at weekend. 

Please contact Support to get more insight on this.