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STAS Users showing XG's IP address in Show Live Users

I have an XG230 with STAS running on a Windows 2012 R2 domain controller.

Some of the users listed in STAS are showing their ip address as that of the XG230 and not the correct ip address of the machine they are on.

These users suffer from random disconnects.

Anyone else have this problem?

Is there a fix?

Many thanks in advance.  



Edited Tags
[edited by: Erick Jan at 12:05 AM (GMT -7) on 16 Sep 2022]
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  • Thanks floSupport,

    I have the collector and agent IP addresses in the exclusion list and I have the domain admin and sophosadmin account (used to install STAS) in the user logon/logoff exclusion list.

    Are there any others I could add that you could advise?

    Many thanks again