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Admin Password issues XG135

Tony Argh

Driving me nuts.

Love this firewall so far...when I can login. First got it a few days ago. Changed the admin password. Then it wouldn't work. Yes, I tried both with and without Caps Lock just in case I screwed that up. Reset router. (Love how I can plug a monitor and keyboard in and get to console. Very cool).

Ran through again. Set password. It worked...until today. For no reason I can see it just stopped working. Back to console. Reset password. Success. Verified password several times by going through the menus and being asked to login again. 

Go back to web interface: password or username incorrect. 

 

Am I not doing this right?

https://www.youtube.com/watch?v=E1KGEzuLEsg

 

 



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Parents
  • +1

    I'm so embarrassed. 

    But I'll fess up and post my solution in case someone else has this issue. :\

    I opened a ticket with Sophos. They called me. 

    20 years experience in IT, used a Netgear Business class router before this, and a Fortinet before that. I'm no stranger to routers.

    Guy connected to my PC. Show him what I'm doing. He says: OK go up to the address bar. 

    OK

    Click at the end of the address. Type :4444

    And it worked... I did NOT know there is a separate login for the admin and 'normal' users.

Reply
  • +1

    I'm so embarrassed. 

    But I'll fess up and post my solution in case someone else has this issue. :\

    I opened a ticket with Sophos. They called me. 

    20 years experience in IT, used a Netgear Business class router before this, and a Fortinet before that. I'm no stranger to routers.

    Guy connected to my PC. Show him what I'm doing. He says: OK go up to the address bar. 

    OK

    Click at the end of the address. Type :4444

    And it worked... I did NOT know there is a separate login for the admin and 'normal' users.

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