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STAS users randomly disconnecting

Tam Ben-Jusu

STAS users keep disconnecting and have done since I purchased the 2 XG230 units. I've had a support ticket open since Feb 2018.

All tests in STAS (WMI, Reg, Agent, Collector) show as successful.

Live users appear in STAS and then randomly drop off, anywhere between 4min-4hrs.

Recently added another domain controller running the Sophos STAS agent. Any clients authenticated against that DC, in 'Show Live Users', display the XG's ip address?!

Then, suddenly appear again (twice) with the correct IP address and then drop off.

Any advise would be greatly appreciated.

Cheers



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    I am having the same issue after setting up STAS yesterday. Looking at client event logs led me to the Netlogon service.  The service was somehow set to "Manual".  Setting it to automatic and starting the service has so far kept be up and connected for the last several hours.  I was dropping every 5-10 min.

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    I am having the same issue after setting up STAS yesterday. Looking at client event logs led me to the Netlogon service.  The service was somehow set to "Manual".  Setting it to automatic and starting the service has so far kept be up and connected for the last several hours.  I was dropping every 5-10 min.

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