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Emails received “Change in Gateway Status.”

Hau Lin

In the past one day I received three of these same emails from my home xg router. I have not manually rebooted it and they are all in the middle of the night when everyone is sleeping.

What could be causing this?

Faulty hardware? Firmware Updates?...

Here’s one of the three  emails I’ve been getting, they are all the same except for the time:

—————————————————

Dear Administrator,

You are receiving this auto-generated message from Sophos Notification System to inform Change in Gateway Status.

Gateway: DHCP_Port2_GW

Gateway IP address:

Gateway Interface: Port2

Status: Up

Time:

Model Number Firmware version Appliance Key Appliance IP (LAN) Appliance configured in HA?

SFVH SFOS 17.1.2 MR-2 No

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Parents
  • 0

    Does anyone know if this because of a physical fault (link going down) or something as simple as the XG cannot ping the gateway address?

     

    We have been getting a few of these alerts the past couple of weeks and are wondering if it is the media converter we have from the ISP rebooting or having power issues or something on the ISP end of things..

     

    Thanks

Reply
  • 0

    Does anyone know if this because of a physical fault (link going down) or something as simple as the XG cannot ping the gateway address?

     

    We have been getting a few of these alerts the past couple of weeks and are wondering if it is the media converter we have from the ISP rebooting or having power issues or something on the ISP end of things..

     

    Thanks

Children
  • 0 in reply to techsupport Shaker

    Hi  

    Some ISP devices block ICMP to it from WAN and LAN side of that device.

    We recommend pinging passed the ISP device as you would want to know when your link goes down and not the link between the XG and ISP modem/router.

    If its a physical fault you can check the syslog.log file for the port your WAN connection is on to see if the port gets disconnected or not.  If it does then it could be hardware related.