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I have a user that lost thier phone. How can I reset the 2 factor authentication so they can get on the VPN?

JohnAnderson1

Never encounter this before.  They do not seem to be able to login to the portal to get a new QR code for the new phone.  Is there a reset procedure I am missing?



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  • +1

    Hi JohnAnderson1,

    on the user id with Authentication - OTP, there is a blue circle with an I.

    click this (voila) the QR code, get it over to the user.

    please send it securely...

    XG & UTM Architect (Systems: XG v18 & UTM 9.7 - Virtual, HW & SW)
    Curious enough to take it apart, skilled enough to put it back together, Clever enough to hide the extra parts when I'm Done!

Reply
  • +1

    Hi JohnAnderson1,

    on the user id with Authentication - OTP, there is a blue circle with an I.

    click this (voila) the QR code, get it over to the user.

    please send it securely...

    XG & UTM Architect (Systems: XG v18 & UTM 9.7 - Virtual, HW & SW)
    Curious enough to take it apart, skilled enough to put it back together, Clever enough to hide the extra parts when I'm Done!

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