Hello,
Last year I used the captive portal feature in a student home with about 50 students. Some of them complains that the sessions gets disconnected too often. Some students say that whenever they lock there phone the session breaks, other people are talking about every 7 minutes.
I didn't do a lot of troubleshooting yet but here are my first thoughts:
- My android phone (samsung galaxy 8) does'nt get disconnected! even after 1 hour of browsing / repeatly locking and unlocking the phone
- An Apple IOS phone (from personnel) lost the session after about 5 minutes.
My first question is very simple: Does somebody have knowledge about issues with the captive portal session durations? and specifically sessions on Iphones?
Since the new schoolyear has just started, I will know more about the issues starting from tomorrow.
In the meantime the Sophos Firewall got some firmware upgrades as well and is now running on the latest stable version.
Used equipment
1x sophos xg 135
13 sophos ap ac55c
various client devices from students (ipads / portables /desktops / androids / iphones...)
Thanks in advance
Stijn
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