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Cisco Phones not connecting to the SIP server

I did an upgrade of my cyberoam firmware to Sophos firmware and noticed that after the upgrade, my Polycom IP phones can reach the SIP server remotely but my Cisco IP phones on the same LAN can't reach the SIP server remotely on the same VPN network.

Anyone have idea or experienced this before?

Advice is appreciated.

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0 sachingurung over 7 years ago

Hi David,

Refer to #1 in my troubleshooting guide and verify if the packet is forwarded out by the XG firewall or dropped for any reason. Update us with your findings.

Thanks,
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0 sachingurung over 7 years ago

Hi David,

Refer to #1 in my troubleshooting guide and verify if the packet is forwarded out by the XG firewall or dropped for any reason. Update us with your findings.

Thanks,
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