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Inital boot following successful install fails.

Zak Wilcoxen

I am tying to setup Sophos XG Firewall SW-17.1.2_MR-2-225.

Following a successful initial installation from USB stick i am not able to boot.

 

I get to the press enter to select image screen and then the system seems to crash within 1-3 seconds.

 

I am trying to run this on a SPO-BOOK Tech Quad, https://www.spo-comm.de/products/en/mini-pcs/spo-book-tech/tech-quad-fanless.html

 

IT has a Celeron J1900, 6GB Ram and is booting off of an Msata 128gb.

 

The only other things connected are the screen and the keyboard.

 

While i have played with linux before i am new to the XG and appreciate any help in troubleshooting.



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  • 0 in reply to rfcat_vk

    Hi,

    Thanks for the quick reply :)

     

    I downloaded the ISO this morning so i believe i am on the latest version.

     

    When checking the loadfw.log i see the below

     

    bus error

    unable to detect auxiliary disk

    unable to detect auxiliary disk

    unable to detect auxiliary disk

    unable to detect auxiliary disk

     

    I was trying to install to a 120gb msata chip and am currently trying a 500gb HDD just encase.

  • 0 in reply to Zak Wilcoxen

    Hi,

    that was the next question. How is the installation proceeding with the new disk?

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi Ian,

     

    Thanks for the followup

    with the new hard disk it still does not load

     

    gets to the image selection screen and crashes out again, exactly the same as before.

     

    the loadfw.log now only shows 

     

    unable to detect auxilary disk

    unable to detect auxilary disk

     

    Thank you

    Zak

  • 0 in reply to Zak Wilcoxen

    Hi Zak,

    that is bad news. Sounds like the disk controller chipset is not supported? What mode do you have the disk set to in the BIOS?

     

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi Ian,

     

    The unit is currently set to AHCI Mode.

     

    The Disk controller seems to be an Intel(R) Atom(TM)/ Celeron(R)/ Pentium(R) processor AHCI-0F23 with the below hardware id

     

    PCI\VEN_8086&DEV_0F23&SUBSYS_0F238086&REV_0E

     

    If there is a linux driver available would it be possible to import this into the kernel used for the XG?

  • +1 in reply to Zak Wilcoxen

    Ian,

     

    Thank you for all your help,

     

    After stripping down the system and rebuilding from scratch to be sure it seems i had a duff stick of ram in one of the slots throwing the whole thing off.

     

    Thank you again.

     

    Zak

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